Free Guide On How to Repair “No Internet" After Malware Removal

If you’ve just finished to cleanup your computer from malware and you’ve noticed that you are unable to connect to the Internet, then your proxy server or DNS (Domain Name System) settings may have been changed by malware.

It’s very common for some forms of adware to change your proxy server or DNS to add their own malicious address, which will redirect your browser or displaying ads while you’re navigating the Internet. When you remove this type of adware, the malicious DNS server addresses will still remain and you will have to manually change it to be able to connect to the Internet. 



No Internet After Malware Removal
In this guide, we will check if the settings for the proxy and DNS server are as they should be, as this is the most common factor which leads to users not being able to connect to the Internet after malware removal.

How to fix “No Internet After Malware Removal” (Virus Removal Guide)

This page is a comprehensive guide which should restore your Internet access and remove any malicious program from Windows.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our help.

STEP 1: Change the proxy server to default settings

Proxy settings are used to tell your computer the network address of an intermediary server (known as a proxy server) that is used between the browser and the Internet on some networks.
By default, your browser automatically detects proxy settings. However, you some new forms of adware might change these settings to their own malicious address, so we will need to manually revert them back to their defaults.
  1. Open Internet Explorer by clicking the Start button Start button Windows 7. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer. If you are using Windows 10, you can directly search for Internet Explorer from your desktop via the search box.
    Internet Explorer Windows 10
  2. When Internet Explorer has opened, click on the “gear icon” IE Icon Gear in the upper right part of your browser, then click again on Internet Options.
    Internet Options Windows 10
  3. Click the Connections tab, and then click LAN settings. Next, remove the checkmark from the “Use a proxy server for your LAN” box. Click on the “OK” button to save these settings.
    Use a proxy server for your LAN

STEP 2: Change the DNS to default settings

  1. Open the Network and Sharing Centre by right-clicking on your network connections symbol in the bottom-right corner of the screen, then click on Open Network and Sharing Center.
    Open Network and Sharing Center
  2. Click on the connection type. In our example below, this is Ethernet.
    Connection Type
  3. On the next page, click the Properties button to view your connection properties.
    Connections Properties
  4. Click once on Internet Protocol Version 4 (TCP/IPv4) to highlight it, then click on the Propertiesbutton again.
    Click on Internet Protocol Version 4 (TCP/IPv4) Properties
  5. Click “Obtain an IP address automatically” and “Obtain DNS server address automatically“, and then click OK.
    Default DNS settings

STEP 3: Reset your browser to default settings


You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.

  1. Open Internet Explorer, click on the “gear icon” IE Icon Gear in the upper right part of your browser, then click again on Internet Options.
    [Image: Internet Options in Internet Explorer]
  2. In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.
    [Image: Reset Internet Explorer]
  3. In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
    [Image: Reset Internet Explorer to its default settings]
  4. When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now  need to close your browser, and then you can open Internet Explorer again.
    [Image Reset Internet Explorer settings]

STEP 4: Scan your computer with Malwarebytes Anti-Malware

Malwarebytes Anti-Malware’s industry-leading anti-malware and anti-spyware scanner detects and removes malware like worms, Trojans, rogues, spyware, bots, and more. It is important to note that Malwarebytes Anti-Malware will run alongside antivirus software without conflicts.
  1. You can download download Malwarebytes Anti-Malware from the below link.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes Anti-Malware”)
  2. Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup” to start the installation of Malwarebytes Anti-Malware.
    Malwarebytes Anti-Malware Icon
    You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
    Windows asking permission to install Malwarebytes
  3. When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.
    Malwarebytes Anti-Malware Setup Wizard
    To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
    Malwarebytes Anti-Malware setup wizard
  4. Once installed, Malwarebytes Anti-Malware will automatically start and will update the antivirus database. To start a system scan you can click on the “Scan Now” button.
    Start a scan with Malwarebytes scan
  5. Malwarebytes Anti-Malware will now start scanning your computer for malware. When Malwarebytes Anti-Malware is scanning it will look like the image below.
    Malwarebytes Anti-Malware scanning for malware
  6. When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Remove Selected” button.
    To remove malware click on the Remove Selected button
  7. Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.

STEP 5: Scan your computer with HitmanPro

HitmanPro finds and removes malware, adware, bots and other threats that even the best antivirus suite can oftentimes miss. It’s designed to run alongside your antivirus suite, firewall and other security tools.
  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
  2. Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows).
    HitmanPro Icon
    Click on the “Next” button, to install HitmanPro on your computer.
    HitmanPro setup process
  3. HitmanPro will now begin to scan your computer for malware.
    HitmanPro scanning for malware
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
    HitmanPro detected malware
  5. Click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your computer.
    Activate HitmanPro to remove malware

(OPTIONAL) STEP 6: Scan your computer with Zemana AntiMalware

Zemana AntiMalware is a powerful anti-malware software which can detect a wide range of malware.
This step should be performed only if your issues have not been solved by the previous steps.
  1. You can download Zemana AntiMalware from the below link:
    ZEMANA ANTIMALWARE DOWNLOAD LINK (This link will start the download of “Zemana AntiMalware”)
  2. Double-click on the file named “Zemana.AntiMalware.Setup.exe” to start the installation of Zemana AntiMalware.
    Double-click on the Zemana AntiMalware to instal it
    You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
    Zemana AntiMalware UAC
  3. Click on the “Next” button, to install Zemana AntiMalware on your computer.
    Zemana AntiMalware installation
  4. When Zemana AntiMalware will start, click on the “Scan” button.
    Scan computer with Zemana AntiMalware
  5. Zemana AntiMalware will now scan computer for malicious files. This process can take up to 10 minutes.
    Zemana AntiMalware performing a scan
  6. When Zemana AntiMalware has finished it will display a list of all the malware that the program found. Click on the “Next” button, to remove the malicious files from your computer.
    Zemana AntiMalware removing malware
    Zemana AntiMalware will now remove all the detected malicious files and at the end a system reboot may be required to remove all traces of malware.

Your computer should be malware free and have an internet connection.




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